Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Solana wallet address for authentication
• Agent Configuration: Agent names, personalities, models, and platform settings
• Knowledge Base Content: Documents, text, and URLs you upload to train your agents
• Platform Credentials: Bot tokens and API keys for platform integrations (encrypted)
• Support Communications: Messages you send to our support team

1.2 Information Automatically Collected

• Usage Data: How you interact with our platform, features used, and performance metrics
• Conversation Analytics: Message volume, response times, and user satisfaction scores
• Technical Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Server logs, error reports, and system performance data

1.3 Third-Party Information

• AI Model Interactions: Prompts and responses processed by OpenAI and other AI providers
• Platform Data: Messages and interactions from connected platforms (Telegram, websites)
• Analytics Services: Usage statistics from analytics providers

2. How We Use Your Information

2.1 Service Provision

• Create and manage your AI agents
• Process and respond to user messages through your agents
• Maintain and sync your knowledge base
• Provide analytics and performance insights
• Enable platform integrations (Telegram, websites)

2.2 Platform Improvement

• Monitor and improve system performance
• Debug issues and optimize response times
• Develop new features and capabilities
• Conduct research and development (with anonymized data)

2.3 Communication

• Send important service updates and notifications
• Provide technical support and customer service
• Share product updates and new features (with consent)
• Respond to legal requests or requirements

3. Information Sharing and Disclosure

3.1 Third-Party Services

We share certain information with trusted third-party services that help us operate our platform:

• OpenAI: Prompts and messages for AI processing (subject to OpenAI's privacy policy)
• Cloud Infrastructure: Encrypted data storage and processing (AWS, Google Cloud)
• Analytics Providers: Anonymized usage statistics for platform optimization
• Payment Processors: Transaction data for subscription billing

3.2 Legal Requirements

We may disclose your information when required by law, such as in response to subpoenas, court orders, or legal processes, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

While we implement industry-standard security measures, no system is completely secure. We encourage you to use strong, unique passwords and keep your wallet private keys secure.

5. Your Privacy Rights

5.1 Access and Control

• Access: View and download your personal data through your dashboard
• Correction: Update or correct inaccurate information in your account
• Deletion: Delete your account and associated data (subject to legal requirements)
• Portability: Export your data in machine-readable formats

5.2 Communication Preferences

• Opt out of marketing communications while maintaining service updates
• Control notification settings through your account preferences
• Unsubscribe from emails using the link in each message

5.3 GDPR and Regional Rights

If you're located in the European Union or other regions with specific privacy laws, you may have additional rights including:

• Right to object to processing for legitimate interests
• Right to restrict processing in certain circumstances
• Right to lodge complaints with supervisory authorities
• Right to withdraw consent for consent-based processing

6. Data Retention

We may retain certain information longer when required by law or necessary for legitimate business purposes, such as fraud prevention or safety.

7. International Data Transfers

Trogent operates globally with infrastructure in multiple regions. Your data may be processed and stored in countries other than your own, including the United States and European Union.

When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) with data processors
• Adequacy decisions by relevant authorities
• Certification under privacy frameworks
• Other lawful transfer mechanisms as available

8. Children's Privacy

Trogent is not intended for use by children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children under these ages.

If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@trogent.fun, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you through email or platform notifications
• Provide prominent notice on our website
• For significant changes, obtain your consent where required

Your continued use of Trogent after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

11. Additional Information

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information, including the right to know, delete, and opt-out of sales.

Note: We do not sell personal information to third parties.

Cookies and Tracking

We use essential cookies for authentication and platform functionality. We also use analytics cookies to understand how users interact with our platform.

You can control cookie settings through your browser, though disabling essential cookies may affect platform functionality.